Terms & Conditions/Policies
TERMS OF SERVICE
Wiley James Hat Company
This website is operated by Wiley James Hat Company. Throughout the site, the terms “we”, “us”, and “our” refer to Wiley James Hat Company.
By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, and contributors.
We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of those changes.
GENERAL USE
You agree to use this website for lawful purposes only. Any misuse, interference, or attempt to harm the integrity of the site or business will result in termination of service.
PRODUCTS & CRAFTSMANSHIP
Each hat is handcrafted, meaning no two pieces are identical. Variations in color, texture, distressing, and finish are part of the character of the piece and should not be considered defects.
We make every effort to display products accurately, but colors may vary slightly due to screen settings and natural materials.
CUSTOM ORDERS
Custom work is at the heart of what we do.
A non-refundable deposit is required to begin all custom hats
Production does not begin until the deposit is received
Once materials are cut or work has begun, the order cannot be canceled
Design details (style, fit, embellishments) must be approved before production
Because each hat is made to order, custom pieces are final sale
SIZING & FIT
Customers are responsible for providing accurate sizing.
We are happy to guide you through measuring, but we are not responsible for incorrect measurements submitted at the time of order.
Minor fit adjustments may be possible, but additional costs and shipping may apply.
PRODUCTION TIMES
All hats are made by hand, and timelines reflect that.
Standard turnaround times will be provided at the time of purchase
Delays may occur due to material availability, volume, or seasonality
We do not guarantee completion dates unless agreed upon in writing
Good work takes time—we value craftsmanship over speed.
PRICING & PAYMENTS
Prices are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion. If a cancellation occurs after payment, you will be notified and refunded accordingly (excluding non-refundable deposits on custom work).
RETURNS & EXCHANGES
Due to the nature of handcrafted goods:
Custom hats are final sale
Ready-to-wear items may be eligible for exchange (not refund) within your defined timeframe (e.g., 7–14 days)
Items must be unworn and in original condition
Shipping costs are non-refundable.
HAT CARE & RESPONSIBILITY
Our hats are made to be worn and lived in, but they still require care.
We are not responsible for damage caused by:
Water exposure
Improper storage
Rough handling or misuse
Care instructions are provided and should be followed to maintain the integrity of your piece.
THIRD-PARTY SERVICES
We may use third-party platforms (such as Squarespace) to operate our store. We are not responsible for issues arising from third-party services.
LIABILITY
All products and services are provided “as is” without guarantees beyond what is stated.
Wiley James Hat Company is not liable for any damages resulting from the use or misuse of our products.
TERMINATION
We reserve the right to refuse service or terminate access at any time if these Terms are violated.
GOVERNING LAW
These Terms are governed by the laws of Alberta, Canada.
CONTACT
For questions regarding these Terms, please contact:
DESIGN OWNERSHIP
All designs created by Wiley James Hat Company remain the intellectual property of the company.
While we welcome inspiration images, we do not replicate the work of other hatmakers or brands. Each piece is interpreted through our own design process.
We reserve creative control over all custom designs.
CUSTOMER-PROVIDED MATERIALS
If you provide materials (such as hat bands, vintage pieces, or sentimental items), you do so at your own risk.
While we handle all items with care, Wiley James Hat Company is not responsible for damage, loss, or wear that may occur during the hatmaking process and shipping.
SHIPPING, LOSS & DAMAGE
Once an order has been shipped, Wiley James Hat Company is not responsible for delays, loss, or damage caused by the carrier.
Customers are responsible for ensuring shipping information is accurate.
If additional insurance is desired, it must be requested at the time of purchase.
ORDER ABANDONMENT
If we are unable to reach you regarding your custom order (design approval, sizing, or final payment) for 30 days, we reserve the right to cancel or complete the order at our discretion. Deposits remain non-refundable.
FINAL PAYMENT
All custom orders must be paid in full prior to shipping or pickup.
ALTERATIONS & REPAIRS
Minor adjustments may be offered at our discretion.
Repairs or alterations after delivery may be subject to additional fees plus shipping.
NATURAL WEAR
Our hats are made from natural materials and are designed to age over time. Fading, softening, and subtle changes in shape are part of the character of the piece and not considered defects.
RIGHT TO REFUSE SERVICE
Wiley James Hat Company reserves the right to refuse service or cancel orders at any time if a request falls outside our scope, values, or standards.
PHOTOGRAPHY & MARKETING
We reserve the right to photograph and share any hats we create for marketing, portfolio, or social media purposes unless otherwise agreed upon in writing.
LOCAL PICKUP
Orders must be picked up within a reasonable timeframe. Items not collected within 30 days may be considered abandoned unless prior arrangements are made.